No Responden | Pertanyaan | Total | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
1 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
2 | 3 | 3 | 2 | 3 | 2 | 2 | 3 | 3 | 2 | 23 |
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
4 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
6 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 30 |
7 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
8 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
10 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
11 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 2 | 28 |
12 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 31 |
13 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 33 |
14 | 3 | 3 | 2 | 4 | 3 | 3 | 3 | 4 | 3 | 28 |
15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
17 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 31 |
18 | 3 | 3 | 4 | 3 | 3 | 4 | 3 | 4 | 2 | 29 |
19 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 2 | 28 |
20 | 4 | 4 | 3 | 4 | 3 | 3 | 2 | 1 | 2 | 26 |
21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
22 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
23 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
24 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 3 | 33 |
25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
26 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 32 |
27 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
28 | 3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 30 |
29 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 2 | 28 |
30 | 1 | 2 | 1 | 1 | 2 | 4 | 4 | 2 | 1 | 18 |
31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
34 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
35 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
36 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
37 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 31 |
38 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
39 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
40 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 32 |
41 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 30 |
42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
43 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 30 |
44 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
45 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 31 |
46 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | 2 | 23 |
47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
48 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 3 | 27 |
49 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
50 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
51 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 32 |
52 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 32 |
53 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 2 | 28 |
54 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
55 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
56 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
57 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
58 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
59 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
60 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
61 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
62 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
63 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
64 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
65 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
66 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
67 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
68 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 9 |
69 | 3 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 32 |
70 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
71 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 33 |
72 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
73 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 31 |
74 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
75 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 2 | 29 |
76 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 28 |
77 | 3 | 2 | 3 | 3 | 2 | 1 | 1 | 2 | 2 | 19 |
78 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 27 |
79 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 1 | 4 | 29 |
80 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 3 | 25 |
81 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
82 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 4 | 4 | 28 |
83 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
84 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 9 |
85 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
86 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
87 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 2 | 28 |
88 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
89 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
90 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
91 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
Total | 299 |
297 |
292 |
319 |
295 |
302 |
303 |
332 |
297 |
2736 |
Rata-Rata Pertanyaan | 3.29 |
3.26 |
3.21 |
3.51 |
3.24 |
3.32 |
3.33 |
3.65 |
3.26 |
30.07 |
Rata-Rata Unsur | 299 / 1 = 299.00 299.00 / 91 = 3.29 |
297 / 1 = 297.00 297.00 / 91 = 3.26 |
292 / 1 = 292.00 292.00 / 91 = 3.21 |
319 / 1 = 319.00 319.00 / 91 = 3.51 |
295 / 1 = 295.00 295.00 / 91 = 3.24 |
302 / 1 = 302.00 302.00 / 91 = 3.32 |
303 / 1 = 303.00 303.00 / 91 = 3.33 |
332 / 1 = 332.00 332.00 / 91 = 3.65 |
297 / 1 = 297.00 297.00 / 91 = 3.26 |
30.07 |
Rata-Rata Tertimbang Unsur | 299.00 / 91 = 3.29 3.29 X (1/9) 3.29 X 0.111 = 0.37 |
297.00 / 91 = 3.26 3.26 X (1/9) 3.26 X 0.111 = 0.36 |
292.00 / 91 = 3.21 3.21 X (1/9) 3.21 X 0.111 = 0.36 |
319.00 / 91 = 3.51 3.51 X (1/9) 3.51 X 0.111 = 0.39 |
295.00 / 91 = 3.24 3.24 X (1/9) 3.24 X 0.111 = 0.36 |
302.00 / 91 = 3.32 3.32 X (1/9) 3.32 X 0.111 = 0.37 |
303.00 / 91 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
332.00 / 91 = 3.65 3.65 X (1/9) 3.65 X 0.111 = 0.41 |
297.00 / 91 = 3.26 3.26 X (1/9) 3.26 X 0.111 = 0.36 |
3.34 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Persyaratan |
1 |
299 |
3.29 |
0.37 |
2 |
Prosedur |
1 |
297 |
3.26 |
0.36 |
3 |
Waktu Penyelesaian |
1 |
292 |
3.21 |
0.36 |
4 |
Biaya atau Tarif |
1 |
319 |
3.51 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
295 |
3.24 |
0.36 |
6 |
Komptensi Pelaksana |
1 |
302 |
3.32 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
303 |
3.33 |
0.37 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
332 |
3.65 |
0.41 |
9 |
Sarana dan Prasarana |
1 |
297 |
3.26 |
0.36 |
Indexs Kepuasan Masyarakat | 3.34 ( Baik ) | ||||
Konversi IKM | 83.52 | ||||
Mutu Pelayanan | B (Baik) |